Refund policy
Lynaire Lounge
Refund & Returns Policy
Effective Date: 8 November 2026
1. Final Sale Policy
All sales made by Lynaire Lounge are final.
Lynaire Lounge does not offer refunds, returns, or exchanges for reasons of personal preference, change of mind, incorrect product selection, or general dissatisfaction.
2. Cosmetic and Personal Care Products
For hygiene and product integrity reasons, opened, used, or unsealed cosmetic and personal care products are not eligible for discretionary returns or exchanges.
3. Incorrect, Damaged, or Potentially Defective Products
Customers who believe they have received an incorrect, damaged, defective, or misdescribed product should contact Lynaire Lounge Customer Service.
Customers are encouraged to provide proof of purchase, the product name, a description of the concern, and any relevant photographs.
Lynaire Lounge will assess the matter and provide any remedy required by applicable law.
4. Skin Reactions and Product Safety Concerns
Customers experiencing irritation or another unexpected skin reaction should discontinue use of the product and seek medical attention where appropriate.
Product safety concerns should be reported through Lynaire Lounge’s designated customer service channel.
Lynaire Lounge may request relevant purchase information, product identification details, and other reasonably necessary information to facilitate an investigation.
The reporting of an adverse reaction does not, by itself, establish that a product is defective or that Lynaire Lounge is legally responsible for an alleged injury or loss.
5. Purchases Through Authorised Retailers
Customers purchasing Lynaire Lounge products through third-party retailers are encouraged to retain their proof of purchase.
Ordinary purchase-related enquiries may be directed to the retailer.
Product quality and safety concerns may also be reported directly to Lynaire Lounge.
6. Statutory Rights and Remedies
Notwithstanding any other provision of this Policy, Lynaire Lounge shall provide refunds, replacements, or other remedies where required by applicable law.
In the event of any inconsistency between this Policy and applicable law, the law shall prevail.
7. Contact Information
Lynaire Lounge Customer Service
Email: lynairecustomers@gmail.com
8. Amendments
Lynaire Lounge reserves the right to amend this Policy, subject to applicable law.
Amendments shall take effect from their stated effective date and shall not retrospectively diminish rights or remedies arising from earlier purchases.